Privacy Policy
DMV Air Pure is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services.
Table of Contents
DMV Air Pure ("we," "our," or "us") operates the website www.airventduct.com and provides air duct cleaning, dryer vent cleaning, and HVAC maintenance services throughout the Washington DC, Maryland, and Virginia metropolitan area (the "DMV"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, request a quote, book a service, or otherwise interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.
1. Information We Collect
Personal Information You Provide
Full name, email address, phone number, and mailing address when you request a quote, book a service, or contact us.
Billing and payment information (credit/debit card numbers, billing address) processed securely through our third-party payment processor.
Property details including address, square footage, HVAC system type, and number of vents or returns when scheduling service.
Communication records including emails, phone call logs, chat transcripts, and any feedback or reviews you submit.
Information Collected Automatically
Device and browser information such as IP address, browser type and version, operating system, device identifiers, and screen resolution.
Usage data including pages visited, time spent on each page, click patterns, referring URLs, and navigation paths through our website.
Location data derived from your IP address or, with your permission, precise geolocation from your mobile device to provide service area verification.
Cookies and similar tracking technologies as described in the Cookies section below.
Information from Third Parties
Referral information when you are referred to us by a partner, real estate agent, property manager, or another customer.
Public records and data from marketing partners to verify service area eligibility and enhance our understanding of customer needs.
Social media profile information if you interact with our pages on platforms such as Facebook, Instagram, or Google Business Profile.
2. How We Use Your Information
Service Delivery
To schedule, perform, and follow up on air duct cleaning, dryer vent cleaning, HVAC maintenance, and related services.
To communicate with you about appointments, provide service confirmations, send before-and-after documentation, and deliver invoices.
To process payments and manage your account, including issuing refunds or credits when applicable.
Business Operations
To improve our website, services, and customer experience through analysis of usage patterns and feedback.
To send promotional communications about seasonal offers, maintenance reminders, and new services, where you have opted in or where permitted by law.
To respond to your inquiries, resolve complaints, and provide customer support.
To comply with legal obligations, enforce our terms of service, and protect our rights, property, and safety.
Safety and Quality
To verify the identity of customers and prevent fraudulent bookings or payment activity.
To maintain quality assurance records including technician performance, service documentation, and compliance with industry best practices and EPA guidelines.
3. Information Sharing and Disclosure
We may share your information with:
Service providers and contractors who assist with payment processing, email delivery, scheduling software, analytics, and customer relationship management. These parties are contractually obligated to protect your data.
Business partners such as HVAC contractors, home warranty companies, or property management firms when you have requested or consented to a referral.
Legal authorities when required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfer parties in connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction.
We do NOT:
Sell your personal information to third parties for their own marketing purposes.
Share your information with unaffiliated third parties for their direct marketing without your explicit consent.
Disclose your payment card details to anyone other than our PCI-compliant payment processor.
4. Data Security
Security Measures
All data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security) protocol with 256-bit encryption.
Payment information is processed through PCI DSS Level 1 compliant payment processors and is never stored on our servers.
Access to personal data is restricted to authorized employees and contractors who need the information to perform their job duties, and who are subject to confidentiality obligations.
We maintain regular security audits, vulnerability assessments, and penetration testing of our systems.
Customer records are stored in access-controlled databases with encryption at rest and automated backup procedures.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, typically for a period of 7 years from your last interaction with us, unless a longer retention period is required by law.
Service records and documentation (including before-and-after photos) are retained for 5 years to support warranty claims and quality assurance.
You may request deletion of your data at any time by contacting us, subject to our legal obligations to retain certain records.
6. Your Rights and Choices
You have the right to:
Access: Request a copy of the personal information we hold about you, including the categories of data, sources, purposes of processing, and any third parties with whom it has been shared.
Correction: Request that we correct any inaccurate or incomplete personal information we maintain about you.
Deletion: Request that we delete your personal information, subject to certain legal exceptions such as record-keeping requirements and ongoing service obligations.
Portability: Receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another service provider where technically feasible.
Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to text messages, or contacting us directly.
Restrict processing: Request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of your information.
State-Specific Rights
Virginia residents (VCDPA): You have the right to opt out of the processing of personal data for targeted advertising, sale of personal data, and profiling. You may appeal any decision regarding your privacy request.
Maryland residents: Under the Maryland Personal Information Protection Act, you have the right to be notified of data breaches involving your personal information within 45 days of discovery.
District of Columbia residents: Under the DC Consumer Protection Procedures Act, you are protected against deceptive data collection practices and have the right to file complaints with the DC Attorney General.
To exercise any of these rights, contact us at privacy@www.airventduct.com or call (800) 555-0199. We will respond to verified requests within 45 days.
7. Children's Privacy
Our Commitment
Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@www.airventduct.com so we can take appropriate action.
8. Contact Information
Privacy Inquiries
For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Privacy Team using the information below.
We take all privacy inquiries seriously and will respond within 45 days of receiving your verified request.
If you are not satisfied with our response, you may file a complaint with the appropriate state attorney general or data protection authority.
DMV Air Pure Privacy Team
Mailing Address
1234 Clean Air Blvd Suite 100
Alexandria, VA 22314
Phone
(800) 555-0199Response Time
Within 45 days of verified request
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. For significant changes, we may also notify you via email or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Related Legal Documents
Review our other policies that govern your use of DMV Air Pure services.
Questions About Your Privacy?
Our team is here to address any concerns about how your data is handled. Reach out anytime -- your trust is our priority.